KPN facilitates the best in distributed team working.

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KPN facilitates the best in distributed team working

Customer Requirement
KPN is the leading telecommunications and ICT service provider in The Netherlands, offering wire line and wireless telephony, internet and TV to consumers, and end-to-end telecommunications and ICT services to business customers. The KPN SME technical support group operates from several locations and needs the most flexible communications to achieve the guaranteed response times for its critical work with customers, front line field engineers and international suppliers.

KPN chose the Vox DaVo Large IP with desk-top system phones in the local and remote offices and PC and smart phone soft phones for specialist engineers on-the-road. Presence leds on the system phones mean that team members are aware of the status of key colleagues.

Product deployed:

Distributed by:

Installed by:

• Vox DaVo Large IP (Opera 240)
• ISDN 4 BRA module
• Voicemail
• Automated attendant
• IP system phones
• IP soft phones
• Smart phone apps
• Call Record
• User Portal
• Outlook synchronisation
• Keylink CTI
Koninklijke KPN N.V.
Maanplein 55
2516 CK Den Haag
The Netherlands
Koninklijke KPN N.V.
Maanplein 55
2516 CK Den Haag
The Netherlands
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